01Overview
Join a agile team that plays a critical role in protecting the firms lending portfolio through effective insurance servicing and compliance oversight. Lead operational excellence initiatives, drive process improvements, and influence key business outcomes through robust risk management practices. Build a rewarding career while developing talent, strengthening controls, and partnering with stakeholders across the organization.
Job Summary
As an Insurance Servicing Manager Associate within our Insurance group, you will lead insurance servicing operations while ensuring service excellence, regulatory compliance, and adherence to risk and control standards. You will manage critical workflows, support team development, oversee escalations, and drive operational efficiency across insurance servicing functions. This role offers the opportunity to partner with stakeholders, support strategic initiatives, and contribute to continuous business improvement
Job Responsibilities
Oversee critical insurance servicing activities for self and team while ensuring adherence to quality, productivity, and workflow allocation standards.
Monitor daily team performance to achieve service level targets and promptly escalate exceptions for resolution.
Implement robust approval and control processes to ensure accuracy, compliance, and operational excellence.
Serve as the subject matter expert for complex process inquiries and escalated operational issues.
Maintain knowledge management frameworks, process documentation, and training programs to support compliance.
Support audit activities by ensuring accurate documentation, evidence retention, and regulatory readiness.
Develop team capabilities through coaching, succession planning, and cross-training for critical workflows.
Identify training prospects and drive learning initiatives to improve performance and compliance.
Conduct research and resolve escalations by providing recommendations, solutions, and stakeholder .
