01Overview
About Company:
Our client is a global provider of back-office support services to a myriad of financial service organizations. Its clients are representative of various components of the financial servicing industry including but not limited to mortgage originations, mortgage servicing, credit card servicing, auto lending, student lending, consumer loans, bankruptcy, REO, etc.
An Ideal Candidate:
Minimum bachelor's degree.2+ years of experience in mortgage Loss mitigation processExperience handling borrower assistance programs, workout solutions, and mortgage servicing operations.Strong proficiency in Microsoft Excel, Outlook, Word, and reporting tools.Ability to manage multiple workflows and high-volume processing environments.Familiarity with mortgage document review and underwriting package preparation.
Key Competencies:
Loss Mitigation Processing
Review and process mortgage assistance requests from borrowers experiencing financial hardship.Determine whether applications are complete or incomplete based on required documentation.Track, review, and validate all supporting documents received from borrowers.Maintain accurate records and update mortgage servicing systems with application status, borrower information, and processing milestones.Ensure all documents, correspondence, and supporting records are properly uploaded and maintained within the servicing platform.Document Review and Validation
Review income, asset, hardship, property, and supporting documentation to determine application completeness.Validate accuracy and consistency of borrower-submitted information.Identify missing, expired, or insufficient documents and coordinate collection of additional information.Maintain detailed tracking of all required documents throughout the review lifecycle.Underwriting Submission Support
Prepare complete mortgage assistance packages for underwriting review.Coordinate submission of files for evaluation and decisioning.Support requests for additional documentation during underwriting review.Monitor underwriting decisions and follow up to ensure timely completion.Quality Control and Compliance
Submit files for quality review and address any identified deficiencies.Correct processing errors and ensure all required updates are completed.Maintain compliance with investor, insurer, regulatory, and company guidelines.Adhere to established service level agreements and regulatory timelines.Support audit requests and quality assurance reviews as required. .
