01Overview
Company Description Ahana Systems and Solutions Pvt. Ltd. is a digital transformation and IT infrastructure partner that helps organizations use technology to drive growth without unnecessary complexity. Over the last fifteen years, Ahana has expanded from a focused IT services firm into a trusted partner for 100+ clients, delivering 500+ projects across data, cloud, automation, and application services. The company operates across 20+ technologies, supported by a team of more than 650 professionals, and maintains strong quality and security standards through ISO 9001 and ISO 27001 certifications. Ahana is an active NASSCOM member and part of the NASSCOM Karnataka Regional Council, reflecting its commitment to industry best practices and governance. Applicants joining Ahana can expect to work in an environment focused on secure, scalable, future-ready solutions that enable long-term business growth.
Role Description The MAC Engineer is a full-time, on-site role based in Bengaluru, responsible for administering, supporting, and optimizing Apple macOS devices across the organization. In this role, the MAC Engineer will manage deployment, configuration, and maintenance of Mac systems, including operating system upgrades, security patches, and software installations. The role involves handling user support requests, troubleshooting hardware and software issues, and ensuring endpoint security and compliance with company standards. The MAC Engineer will collaborate with IT infrastructure, security, and application teams to integrate Mac systems into broader network and directory services. The role may also include documenting procedures, improving automation for device management, and contributing to continuous improvement of the end-user computing environment.
Qualifications
Strong macOS administration skills, including installation, configuration, upgrade management, and system troubleshooting.Experience with enterprise Apple device management tools (such as Jamf, Intune, or similar MDM/EMM platforms) for deployment, policy enforcement, and inventory.Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi), VPN configuration, and integration of Mac systems into directory services (such as Active Directory or Azure AD).Familiarity with endpoint security practices, including encryption, antimalware, patch management, and compliance with ISO or similar standards.Ability to automate routine tasks using scripting and to document procedures and configurations clearly.Strong customer support mindset with experience in IT service desk or end-user support, including ticket handling and remote/onsite assistance.Effective communication and collaboration skills, with the ability to work closely with cross-functional IT and business teams.Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience; relevant Apple or IT certifications are an advantage .
