01Key Responsibilities
Analyze, troubleshoot, and resolve JCL abends, override issues, and symbolic parameter problems. Allocate and manage BIOS, TIF, GDG, and VSAM datasets. Identify ownership of Production and QA jobs and coordinate with appropriate development groups. Perform file out-of-space (FOOS) recovery and support batch/online recovery activities. Coordinate batch job restarts, abend recovery, and customer escalations. Utilize break-glass procedures for emergency production support access when required. Monitor and manage OPC/TWS job scheduling activities including hold/release actions, predecessor/successor analysis, and database lookups. Support NDM/Connect: Direct operations including process monitoring, troubleshooting transfer failures, DR transfers, and client file transfers. Perform PDX activities including installs, promotes, backouts, and password reset support using Power IDs. Manage ITSM incidents, problem tickets, FACHA/Hot Item creation, ticket reassignment, and closure activities. Process TSSR work orders, manage production/QA job requests, and respond to operational emails within SLA timelines. Execute weekend IPL support activities, validate environment availability, and coordinate fixes for out-of-sequence abends. Ensure Production, QA, and Test regions are operational following maintenance and IPL activities. If you have a passion for technology and a desire to continually improve your skills this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry. Your Future at Kyndryl As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you and were invested in paving the way. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise 6+ years Experience Mainframe Production Support professional responsible for monitoring, troubleshooting, and maintaining batch processing, scheduling, file transfers, and production environments across Production, QA, and Test regions. Responsible for Mainframe Production Support activities, ensuring smooth system operations. Perform JCL troubleshooting and resolve abends efficiently to maintain job stability. Manage job scheduling and monitoring using OPC/TWS. Handle file transfers using NDM / Connect Direct. Manage datasets including VSAM, GDG, BIOS, and TIF. Provide support for PDX deployments and related activities. Manage and resolve issues through ITSM ticketing systems. Monitor batch jobs and perform recovery actions when required. Handle incident and problem management to ensure minimal downtime. Support IPL activities as part of system maintenance. Demonstrate strong analytical and communication skills in day-to-day operations. Preferred Technical and Professional Expertise Provides end-to-end support for batch operations, job recovery, incident management, and weekend IPL activities while ensuring high system availability and timely issue resolution. Demonstrates strong expertise in JCL, OPC/TWS scheduling, NDM/Connect: Direct transfers, VSAM and GDG dataset .
