We are hiring an experienced Major Incident Management Qualified to join our team.
Location: Hyderabad & Chennai
Work Mode: Hybrid (3 Days/Week)
Shift: 24x7 Rotational Shifts
Key Responsibilities
- Manage and coordinate P1/P2 major incidents across production environments.
- Lead incident bridge calls and drive timely service restoration.
- Perform Root Cause Analysis (RCA) and implement preventive actions.
- Handle Problem Management and Change Management activities.
- Participate in CAB meetings and ensure change governance.
- Collaborate with cross-functional teams to improve application availability.
- Follow ITIL best practices for Incident, Problem, and Change Management.
Required Skills
- Major Incident Management
- Problem Management
- Change Management
- ITIL Foundation Certification (Mandatory)
- Production Support / IT Operations
- Root Cause Analysis (RCA)
- ServiceNow / Remedy / Jira
- Strong communication and stakeholder management skills
Qualifications
- Bachelor's degree
- 2+ years of relevant experience
- Ability to work in 24x7 rotational shifts .
02What you'll need
Experience
2 to 6 Yrs
Employment Type
Full time
Programming languages
Major Incident ManagementProblem ManagementChange ManagementITIL Foundation CertificationProduction Support IT OperationsRoot Cause Analysis RCAServiceNow Remedy JiraStrong communicationstakeholder management skills
