01Overview
Position: Customer Support Executive
Experience: 0-3 Years
Location: Coimbatore
Job Summary
We are looking for a proactive and customer-focused Junior Tele Support Executive to handle inbound and outbound customer calls, register complaints, provide basic technical assistance, and coordinate with technical teams for timely issue resolution.
The ideal candidate should possess valuable communication skills and a customer-first approach.
Key Responsibilities
Customer Support
Attend inbound customer calls and respond to service-related inquiries.
Register broadband, leased line, and cable TV complaints in the ticketing system.
Provide basic troubleshooting support for internet and Wi-Fi issues.
Follow up with customers regarding complaint status and resolution.
Handle customer requests related to billing, payments, plan upgrades, and account information.
Complaint Management
Create and update support tickets accurately.
Escalate unresolved issues to the Technical Support or NOC team.
Ensure all customer interactions are documented properly.
Maintain complaint closure records and customer feedback.
Customer Retention & Follow-Up
Conduct outbound calls for payment reminders and service follow-ups.
Assist in customer retention activities and service renewal reminders.
Maintain professional communication and customer satisfaction standards.
Coordinate with:
Technical Support Team
Field Engineers
Billing Department
NOC Team
Ensure timely communication between customers and internal teams.
Required Skills
Technical Knowledge
Basic understanding of:
Internet and Wi-Fi connectivity
Broadband and FTTH services
Routers and ONT devices
Customer support processes
Computer proficiency and ability to use CRM/Ticketing software.
Communication Skills
Good verbal communication skills in:
Tamil (Mandatory)
English (Preferred)
Malayalam (Mandatory)
Pleasant telephone etiquette and customer handling skills.
Ability to communicate clearly and professionally.
Educational Qualification
Any Degree / Diploma.
Freshers are encouraged to apply.
Experience
02 Years in Telecalling, Customer Support, Helpdesk, BPO, ISP, or MSO operations.
Freshers with good communication skills may also apply.
Work Schedule
Rotational shifts as required.
Weekend and holiday support based on business needs. .
