malayalam voice process

Job Summary We are looking for enthusiastic and customer-focused Telecallers for our Malayalam Voice Process. The ideal candidate should have excellent spoken Malayalam, good communication skills, and the ability to interact with customers professionally while delivering a high-quality customer experience. Key Responsibilities Handle inbound and outbound customer calls in Malayalam.Provide accurate information about products and services.Resolve customer queries and complaints in a professional manner.Follow call scripts and company guidelines.Maintain accurate records of customer interactions in the CRM system.Achieve daily productivity and quality targets.Escalate complex customer issues to the concerned team when required.Build positive relationships with customers through effective communication.Ensure customer satisfaction in every interaction.Required Skills Excellent spoken Malayalam.Basic English communication skills.Tamil communication is an added advantage.Good listening and interpersonal skills.Basic computer knowledge.Typing skills and familiarity with MS Office are preferred.Positive attitude and willingness to learn.Ability to work in a target-oriented environment.Preferred Candidate Profile Native or fluent Malayalam speaker.Customer service mindset.Ability to handle customer conversations politely and confidently.Immediate joiners are preferred.Salary Freshers: 20,000 Take-Home per month.Experienced candidates: Salary based on experience and interview performance.Benefits PF & ESI (as applicable)Performance IncentivesPaid TrainingCareer Growth OpportunitiesFriendly Work EnvironmentEmployee Referral IncentivesPaid Leave as per company policyWorking Days & Timing 6 Days WorkingDay ShiftWeekly Off as per company policyPay: 20,000.00 - 25,000.00 per month Benefits: Health insurancePaid time offProvident FundWork Location: In person .