Managed Services Service Delivery (Hyderabad)

Description : The Service Delivery Consultant delivers contracted Managed Services by executing operational, data, and system-based work on behalf of clients. Acting as an extension of the clients internal team, this role emphasizes accuracy, consistency, andtimelyexecution while adhering to defined Statements of Work (SOWs) and service standards. In this role, you will provide professional, courteous, and efficient services across Blackbauds suite of CRM products. You will manage file imports and exports,maintaindata hygiene,build and deliver reports,and support high-volume, detail-driven workmaking strong organizational and time-management skills essential. Working in a structured, rapid-paced team environment, you will help prioritize requests, troubleshoot issues, and communicate effectively with both internal teams and clientsregardingschedules and delivery. As part of a collaborative team of analysts, you will report to a functional area manager and adapt quickly as client needs and services evolve. Major Objectives: Client Service & Delivery - Deliver Managed Services workin accordance withexecuted Statements of Work (SOWs), service catalogs, and internal standards - Manage assigned client deliverables across multiple accounts while meeting schedules and service-level expectations - Communicate clearly with internal stakeholdersregardingstatus, priorities, risks, and dependencies - CompleteDonation Processing &supportFundraising; Operations - Perform manual gift entry accurately and consistently in client systems - Process and manage batches, ensuring completeness, accuracy, and proper balancing - Execute batch imports,validateresults, and resolve exceptions - Perform batch reconciliation to ensure gifts, payments, and financial records align - Generate and process acknowledgments, including letters, emails, and receipts - Build and deliveradvancedreporting - Build and deliver sophisticated, segmented lists for direct mailand digital fundraising Quality, Compliance & Documentation - Maintain data integrity through quality checks and standard operating procedures - Adhere to documented delivery processes and data handling policies - Ensure workcomplies withcontractual commitments and security requirements - Document work performed and outcomes in required systems - Identifyand escalate risks or scope concerns Collaboration & Continuous Improvement - Collaborate with Service Delivery Managers and peers to prioritize work - Contribute to process improvements that increase efficiency and qualityleveraging AI and automation wherever possible - Support onboarding of new services or processes as Managed Services evolve Experience and Skills - Excellent client-facing skills and experience, includinga highproficiencyinwritten and spoken English - 24 years of experience in service delivery, operations, or managed services - Experience with donation processing, gift entry, batch management, or reconciliation - Strong attention to detail and time-management skills - Ability to manage multiple priorities in a delivery-driven environment - Strong written and verbal communication skills Preferred Qualifications - Experience with CRM or fundraising platforms - Experience in nonprofit or mission-driven organizations - Familiarity with SOW-based or subscription service delivery models - Advanced Excel or reporting skills(Power BIis aplus) What Success Looks Like - Client deliverables are completed accurately, on time, and within scope - High-quality, consistent service delivery is achieved - Data isaccurate, secure, and well-documented - Effective collaboration and contribution to team improvements Additional Information: - Job Level: Staff - Number of Openings: 1 - Years of Experience: College graduate or equivalent experience - Level of Education: College graduate - Time Zone/Shift Expectation: US ETbusiness hours Blackbaud powers social impact through purposedriven technology and responsible AI. Guided by our vision, were building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. .