01Overview
Its never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And were absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as Client Service Delivery Banking Operations. Reporting to the Operations Manager this full-time and permanent position is based in Mumbai, India and offers regional
coverage, allowing you to make a significant impact to our Fund Administration - Capital Markets and its growth.
Key responsibilities:
Candidate is responsible for receiving payment, TDS, FD, etc. instructions from clientWill be responsible for preparing payment instructions as per details provided by clients.Will take care of sending prepared payment instructions for checking to checkerAfter checking take sign of authorized signatories as per mopWill take care of sending signed payment instructions to banks for paymentFollow up with banks for payment processHelping client in opening bank/demat/ custody account in coordination with accounts opening teamReview and process of bank payouts, TDS payments, mutual fund investment & other banking transactions offlineResponsible for AIF transactions database & MIS preparationResolving clients queries and directing it to relevant teamFollowing up for 15 CA in order to make foreign remittancesProviding timely bank statements to client as per their requirementsMaking online NEFT/ FT/ RTGS payments various clients.Making online TDS payments for various clientsMaking online foreign remittances for various clients.Payment processing for MFO teamDesign and manage end-to-end account opening journeys for banks, demat (CDSL/NSDL) for PMS, AIF, and Private trustsMap and optimize client journeys from lead capture to account activationReduce drop-off rates at each stage of the onboarding funnel (form filling, document upload, verification, activation)
Design and manage onboarding communication workflows (welcome kits, status updates, activation confirmations)Define SLAs for account opening turnaround times (TAT) across product typesMonitor and report on onboarding metrics: conversion rates, TAT, rejection rates, re-submission ratesManage exception handling for incomplete applications, document discrepancies, and verification failuresCoordinate with compliance, operations, and relationship teams for smooth handoffsHandle bulk/corporate account opening processes for institutional clientsKey requirements:
Minimum 3 years working experience in Banking OperationsExperience in change management; from idea inception to fully implementing changes proposed would be a distinct advantageExcellent communication skills for investor-facing content and internal stakeholder managementCommerce or equivalent GraduateCompany Benefits:
At our Vistra ITCL office, we believe in putting our employees well-being first! We offer a hybrid working arrangement.
Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
