01Overview
Where Ambition Meets Innovation
At LPLs Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. Were proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Job Overview
The Operations Manager leads and develops a team responsible for complex cash management, estate, death, divorce, and other timesensitive account transactions. This role is accountable for endtoend execution from intake through resolution, ensuring service excellence, risk controls, and adherence to regulatory, policy, and procedural standards. The manager partners closely with advisors and crossfunctional stakeholders to deliver consistent outcomes, identify trends and root causes, and drive continuous improvement across people, process, and technology.
Responsibilities
Lead, coach, and develop a team handling complex case management requests related to cash management, estate, and account servicing inquiries
Oversee daily workflows for transactions including wires, ACH, checks, journals, deposits, distributions, and estaterelated claims to ensure accuracy, timeliness, and servicelevel performance
Ensure all transactions, documentation, and approvals meet regulatory, policy, and procedural standards; interpret changes and translate them into operating procedures and training
Serve as the escalation point for advisors, clients, and internal partners; ensure clear, accurate communication and timely resolution of highimpact issues
Monitor and improve quality by managing NotInGoodOrder (NIGO) trends, exceptions, reconciliations, and defect drivers; implement corrective actions to prevent repeat errors
Partner with Compliance, Legal, Risk, Finance, Product, and Technology to assess risk, strengthen controls, support audits, and deliver system/process enhancements (e.g., UAT/QA, change readiness, reporting)
What are we looking for
Were looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements
912+ years of experience in financial services, brokerage operations, payments, and/or client asset servicing
FINRA licenses (SIE and Series 7 or 99) or ability to obtain within approximately 6 months
Prior people leadership or supervisory experience, including coaching, performance management, and talent development
Bachelors degree in business, Finance, Accounting, or equivalent experience
Good written and verbal communication skills, with the ability to influence and partner across functions
Experience leading continuous improvement efforts (e.g., Lean), audit support, and/or system/process enhancements
Preferences:
FINRA licenses (SIE and Series 7 or 99)
Experience within the financial or wealth management industry
Core Competencies
Client focus and service excellence (ensuring a consistent advisor/client experience through the team)
Analytical thinking and problem solving (trend analysis, root cause identification, and decision making)
Risk awareness and sound control mindset (governance, escalation, and issue remediation)
Communication and collaboration (influencing across operations, service, product, and technology)
Working Conditions
Candidates should be flexible to support U.S. business hours and business needs, including periodic schedule adjustments based on volume, risk events, or change delivery
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