01Overview
Role & Profile: Manager CRM
Exp: 6-10 Years
Location: Noida and NCR
Domain and Industry: Real Estate Developments
Job Role and Profile:
1. Front End and Back End CRM, Post Sales CRM Life Cycle Management from Booking to Handover/Project Possession.
2. Expertise in Technical documentations of BBA, TPT, Agreements: Property Transfer, Sales/ Re-Sale, Project Finance and Coordination with Bankers & Financial Institutions
3. Excellence in Customer Relations Procedures, Systems and eccentricity to ensure smooth transition in clients queries and Solutions.
4. Ensure timely Demand Raising for Payments, Collections and coordination with the stakeholders.
5. Good Exposure in Retail and Project Loans from Financial Institutions- PSU, Private Bankers and NBFCs.
6. Excellence in Coordination with Clients, Stakeholders and Banking -Financial Institutions
7. End to End spectrums of Post Sales Services, Custodian of CRM Systems and Processes
8. Oversee and manage Customer Records, Demand Generations, Collections & ensure fund flows.
9. Resolve Service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
10. Maintain Financial Accounts by Processing customer adjustments.
11. Prepares product or service reports by collecting and analysing customer information.
12. Excellent Customer Handling and Customer Relations Management.
13. Post Sales activity management and ensuring the Zero-defect function as per laid down policies and systems
14. Close coordination with Senior Management and Stakeholders
15. Leadership Skill and ability to the manage Front End, Back End and ERP Team.
16. Follow up with the Customers and Channel partners on case-to-case basis.
17. Closure of email queries within stipulated TAT.
18. Excellent Communication and interpersonal skills
Preferred candidate profile:
1. Shall have 6+Yrs of Exp in CRM-Front End and Back End Post-Sales Client Relation Management
2. Be able to manage Large Size of Residential, Group Housing /Township and Commercial Projects from launch to Possession and Handover to Clients.
3. Payment Collections/ dues from clients
4. Excellent customer service and client relations skills.
5. Tech Savvy, ERP: Farvision, Pinga, 4QT or others
6. Sound presentations and interpersonal skills
Perks and perks:
Inline to Industry best practices and commensurate with domain expertise and experience
incentives based on Performance .
