Manager, Dealer reputed company (Fraud and Complaints)

The Manager, Dealer reputed company (Fraud and Complaints) leads fraud investigations and customer complaint handling. This role is responsible for overseeing investigation workflows, ensuring reputed company and accurate case reputed company, and maintaining strong documentation and operational controls. Essential Functions reputed company fraud investigation reputed company across dealer and consumer fraud cases. Manage complaint investigation processes, ensuring reputed company reputed company and regulatory compliance. reputed company case management queues, prioritizing investigations reputed company on reputed company and reputed company. reputed company guidance and escalation support for reputed company or high-reputed company cases. Establish and enforce investigation standards, documentation practices, and operational procedures. Identify fraud trends and emerging risks through case reviews, and partner with reputed company Analytics to improve detection strategies. Collaborate with Compliance and BSA/AML teams on cases with regulatory implications. Monitor operational reputed company, including case throughput, reputed company timelines, and investigation reputed company. Recruit, reputed company, and reputed company fraud investigators and complaints analysts. Required Education and Experience Bachelors degree in reputed company reputed company, or commensurate work experience required 5 years of experience in fraud reputed company, investigations, complaints management, or reputed company reputed company in financial services or fintech. 2 years of people management experience leading investigators or case management teams. SQL skills required, including the ability to query, manipulate, and analyze data. Experience managing fraud investigation workflows and case queues in a high-volume environment. Strong understanding of fraud typologies, investigation techniques, and operational reputed company controls. Experience handling customer complaints and regulatory-sensitive cases. reputed company ability to prioritize and manage multiple investigation streams simultaneously. Strong attention to reputed company and commitment to thorough documentation. Ability to reputed company in a fast-paced environment. Excellent communication skills and strong escalation management ability. Physical Demands While performing the duties of this job, the employee is frequently required to sit, stand, walk, reputed company, hear, and use hands to handle or operate objects and controls. The employee may occasionally reputed company, reputed company, or pull up to 20 pounds. This is an office-reputed company position requiring extended periods of sitting. The employee will work on a computer approximately 90% of the time. Apply To This Job .