01Key Responsibilities
Oversee end-to-end operations of the Executive Health Check-Up (EHC) department.
Ensure smooth scheduling and coordination of patient appointments across departments.
Manage patient flow to minimize waiting time and enhance overall experience.
Coordinate with consultants, diagnostic teams, nursing, and front office for timely service delivery.
Handle VIP / corporate clients with high service standards and personalized care.
Monitor and improve patient satisfaction scores and service quality.
Design and implement preventive health check-up packages in consultation with medical teams.
Ensure proper documentation and maintenance of patient records.
Address patient queries, concerns, and escalations effectively.
Drive business growth through corporate tie-ups and package promotions.
Prepare MIS reports on patient volumes, revenue, and operational efficiency.
Ensure compliance with hospital protocols, NABH / JCI standards, and quality guidelines.
Train and supervise front-line and support staff.
Required Qualifications:
Bachelors degree in Healthcare / Life Sciences / Hospital Administration.
Masters degree in Hospital Administration / Healthcare Management (preferred).
Experience:
10 15 years of experience in hospital operations / preventive health check-up / patient services.
Experience in handling corporate or executive health programs is preferred.
Key Skills:
Strong operational and coordination skills
Excellent patient handling and communication skills
Leadership and team management
Customer service orientation
Ability to manage VIP clients and escalations
Data analysis and reporting
Knowledge of NABH / JCI and healthcare quality standards
Interested candidates can share their CVs at Shraddha.Alekar@rfhospital.org or contact 9324900310 for more details.
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