Some careers have more impact than others If you re looking for a career where you can make a real impression join HSBC and discover how valued you ll be HSBC is one of the largest banking and financial services organisations in the world with operations in 62 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Manager Global Operations AMHK Business AMHK Business Support Principal responsibilities Help in product initiatives providing operational insights on new instruments markets and regulations while coordinating with various service providers and internal teams Act as the first point of contact for fund managers and dealers on all aspects of the business addressing inquiries and providing guidance Monitor outsourced activities to ensure compliance with HSBC Group and regulatory requirements Help in projects and change initiatives to enhance operational efficiency and client service Collaborate with operations teams across regions to develop a global functional model that meets client needs Support compliance with internal and external management information reporting requirements in a timely manner Coach and develop team members to enhance their skills and foster a collaborative team environment Maintain effective communication with senior management and present operational updates and insights as required Identify opportunities for process improvements and implement best practices within the operations team Ensure alignment of operational processes with business objectives and regulatory standards Principal Accountabilities key activities and decision making areas Impact on the Business Function Operational Efficiency Strategic Decision-Making Typical Targets and Measures Improve process turnaround time for key operations Provide operational insights for X new product initiatives Customers Stakeholders Stakeholder Engagement Typical Targets and Measures Act as the first point of contact for fund managers and dealers ensuring timely responses to inquiries Maintain Increase satisfaction from internal stakeholders Leadership Teamwork Collaboration and Influence Typical Targets and Measures Foster team-oriented relationships with internal teams and stakeholders Participate in team meetings and contribute to discussions Share knowledge and best practices with colleagues Operational Effectiveness Control Control and Compliance Process Improvement Oversight of Outsourced Activities Typical Targets and Measures Achieve 100 compliance with internal and external regulations Identify and implement process improvements Increase efficiency of operational workflows Ensure outsourced activities meet service level agreements SLAs Conduct regular reviews of service provider performance Management of Risk Operational Risk FIM requirements The jobholder will ensure the fair treatment of our customers is at the heart of everything we do both personally and as an organisation This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures including notification and escalation of any concerns and taking required action in relation to points raised by audit and or external regulators The jobholder is responsible for managing and mitigating operational risks in their day to day operations In executing these responsibilities the Group has adopted risk management and internal control structure referred to as the Three Lines of Defence The jobholder should ensure they understand their position within the Three Lines of Defence and act accordingly in line with operational risk policy escalating in a timely manner where they are unsure of actions required Through the implementation the Global AML Sanctions and ABC Policies supporting Guidance and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC s Financial Crime Risk Appetite The following statement is only for roles with core responsibilities in Operational Risk Management Risk Owner Control Owner Risk Steward BRCM and Operational Risk Function The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual Risk FIM relevant guidelines standards The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks and through using the Operational Risk Management Framework appropriately to manage those risks This will be achieved by Continuously reassessing risks associated with the role and inherent in the business taking account of changing economic or market conditions legal and regulatory .
