01Requirements
10+ years of progressive experience in a customer service or a hospitality operations role, with proven experience exceeding the unique needs of high-profile and celebrity clientele.Deep knowledge of the NAMER luxury travel and real estate landscape with a demonstrated ability to match the right experience to the right Guest.Familiarity with CRM tools and performance dashboards, with the ability to maintain pipeline rigor and drive data-informed decisions across your team.Highly organized and adept at managing multiple team members, priorities, and stakeholder relationships simultaneously.Sharp problem-solving instincts and coaching skills.Experience in collaborating and partnering with multiple teams to drive successful outcomes.Ability to build and maintain strong relationships with top realtors and brokers in key markets for Airbnb.Strong knowledge of luxury goods and the specific desires of high-profile Guests.Flexibility to work outside of regular business hours and weekends, as needed.Benefits:bonusequitybenefitsEmployee Travel Credits .
