01Overview
Job Summary The Manager - Health Process Trainer is responsible for designing, delivering, and managing training programs for healthcare processes, ensuring employees possess the knowledge and skills required to meet operational, quality, compliance, and customer service objectives. The role involves training needs analysis, curriculum development, stakeholder management, performance coaching, and continuous improvement initiatives.
Key Responsibilities
Training Management
Lead the end-to-end training function for healthcare operations processes.
Develop and implement training strategies aligned with business goals.
Manage new hire, refresher, upskilling, and cross-skilling programs.
Ensure training programs meet operational and client requirements.
Content Development
Design and update training materials, SOPs, process guides, assessments, and e-learning modules.
Translate complex healthcare workflows into easy-to-understand training content.
Maintain training documentation and version control.
Process & Compliance Training
Deliver training on healthcare processes including:
Claims Processing
Provider Services
Member Services
Prior Authorization
Enrollment & Billing
Medical Coding (where applicable)
HIPAA and Healthcare Compliance
Ensure adherence to regulatory and client-specific requirements.
Performance Improvement
Analyze training effectiveness through assessments, quality scores, and operational KPIs.
Identify knowledge gaps and implement targeted interventions.
Partner with Quality and Operations teams to improve employee performance.
Stakeholder Management
Collaborate with Operations, Quality, HR, and Client stakeholders.
Provide regular updates on training metrics and effectiveness.
Support business transitions and new process implementations.
Team Leadership
Lead, mentor, and develop a team of trainers.
Conduct trainer certifications and train-the-trainer sessions.
Drive a culture of continuous learning and development.
Required Qualifications
6-10 years of experience in healthcare operations and training.
Minimum 2-3 years of people management experience.
Experience in US Healthcare processes preferred.
Strong understanding of healthcare regulations and compliance standards.
Required Skills
Technical Skills
US Healthcare domain knowledge.
Training design and delivery.
Learning Management Systems (LMS).
Process documentation and SOP creation.
MS Office Suite (Excel, PowerPoint, Word).
Behavioral Skills
Strong communication and presentation skills.
Coaching and mentoring abilities.
Stakeholder management.
Analytical and problem-solving skills.
Project and change management capabilities.
Key Performance Indicators (KPIs)
Training Completion Rate
New Hire Production Readiness
Post-Training Assessment Scores
Quality & Accuracy Improvements
Reduction in Process Errors
Employee Productivity Metrics
Stakeholder Satisfaction Scores
Preferred Certifications
Certified Professional in Learning and Performance (CPLP)
Lean Six Sigma Green Belt
Healthcare Compliance Certification
Instructional Design Certification
Our story
At Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.
Our Values:
Champion People be empathetic and help create a place where everyone belongs.
Grow with purpose Be inspired by our higher calling of improving lives.
Be Alight act with integrity, be real and empower others.
Its why were so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champi .
