01Overview
Manager Operations Overview
Operations managers oversee the organizational activities of business organizations. These professionals are talented managers and leaders. They support operational leadership in a variety of departments. At both large and small organizations, operations managers supervise, hire, and train employees, manage quality assurance programs, strategize process improvements, and more. Operations managers are ultimately responsible for maintaining and increasing the efficiency of a business or organization.
Role of a Manager Operations
The person will typically need to take a lead role and:
Ensuring both operational & financial KPIs are achieved, Partner with multiple teams to ensure smooth functioning.
Manage and develop the operational relationships by conducting (where appropriate) operational stakeholder review meetings and day-to-day operations, liaison within key workstreams.
Identify, highlight, and consult on further automation, optimization, and process improvement opportunities.
Execute a well-defined Communication and Engagement model in place to ensure their teams understand the performance of our business and that they understand the needs of the teams.
Ensure a focused engagement program for people is in place and implemented.
Responsible for customer satisfaction
Ensure identification and mitigation of risks within the process, people and technology
Develop, implement, and maintain quality assurance protocols
Lead, motivate, and support a large team within a time-sensitive and demanding setting, including setup and implementation of career development plans for all direct reports and problem resolution
Manage multiple COEs to derive operational excellence
Partner with cross-functional support teams to improvise the proprietary tools and systems.
Work closely with compliance departments to ensure that all processes are compliant.
Lead/manage ongoing transitions with adherence to transition tollgates.
Responsible for Business cont .
