01Overview
Manager, Order Management Manager, Revenue Operations The Challenge: In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobes global quote-to-cash business processes, we strive to delight customers and stakeholders through standardized processes and automated solutions that are supported by smart people who are exible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We are a value-driven organization and foster a culture of diversity, inclusion, and continual growth and learning. What youll do: Understand and align with organizational objectives, familiarize yourself with the organizations key objectives. Understand how your teams work ts into the broader goals of the organization and communicate these objectives to your team. Set clear goals and expectations, work with the team to set goals that align with both their personal and professional development and the organizations objectives. Provide support and training, identify the resources, training, and support that the team need to achieve their goals and perform their job eectively, while leading day to day and monthly/quarterly activities. Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products. Performs complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensures that deals presented align with product rules, revenue standards, and compliance policies. Executes work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partners with internal and external auditors on audits of control design and execution. Stewards and knowledge experts over customer information related to contracting, order management, and provisioning. Leverages this knowledge to provide business recommendations to ensure optimal customer experience outcomes. Monitors a subset of automated transactions through various tools and technology solutions. Review logs and system reporting to intervene, troubleshoot, and manage errors. Provide escalation support for external customers, sales, customer service, product management, product marketing, nance, and legal. Serve as a subject mater expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution. Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management. Operationalize strategic plans for new product oerings and routes to market by testing, adopting, documenting, and communicating required changes. Executes against dened integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, nancial, product, and user data migrations. Designs and executes reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests. Creates and maintains documentation essential to performing the role. Includes: job procedures, corporate policies, process ows, stakeholder FAQs, and new hire onboarding documentation. What's needed to succeed: Ability to manage and motivate a team. Ability to delegate and supervise sta. Strong written and verbal communication and presentation skills. Relentless attention to detail with a central focus on customer experience. Critical thinking skills to solve unique challenges. Ability to prioritize, multitask, and meet crucial deadlines. Solid documentation and organizational skills. Self-starter that can execute work independently. Capable interpretation of legal contracts, terms, and conditions. Knowledge of accounts receivable, revenue recognition, and nance operations. Bachelors degree or regional equivalent. Demonstrated prociency with standard tools (Oce 365, ERP, CRM) 3-5 years of experience in a management or similar related role. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and Mana .
