Manager Sales & Operations Planning (Orders Supervisor)

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, weve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled Manager Sales & Operations Planning (Orders Supervisor) to join SGP-Orders & Logistics -Global Finance Services Division An Orders Supervisor position has arisen within the Order Fulfilment Department. The Order Fulfilment team is responsible for the management of prime product orders for Caterpillar dealers within Europe, Africa, or Middle East Region, from order entry through to shipment and delivery. Based in Bangalore, India, the Orders Supervisor will manage Caterpillar prime product orders and related attachments received from assigned dealers on behalf of the Electric Power, Oil & Gas and Marine, Industrial business units within Power & Energy. The preference for this role is to be based out of Bangalore Caterpillar PSN What You Will Do Lead a team of Account Specialists within Power & Energy. People Management including daily interaction and performance management. Execute KPI governance and maintain internal procedures and policies such as Order Guide, SOX and Trade Compliance requirements. Develop improved policies and procedures to strengthen compliance initiatives. Oversees order fulfilment queries. Maintaining a good level of customer satisfaction and good communication. Order follow-up; entry-build-delivery-invoice and maintain communication liaison between factory, divisional work team, and customer. Ensure orders are processed within company guidelines, policies, and procedures of assigned territories. Follow up with factories, shipping arrangements in close cooperation with Trade Lane team, forwarders, issuance of shipping documentation, certification, handling letters of credit and invoicing. Having an understanding or knowledge of various terms and procedures related to prime product export documentation and invoicing. Could also be assigned to administer any of the supporting processes used within the Orders group such as finished goods stock processes, insurance claims, website updates, department documentation and reports. Maintain a working knowledge of all on-line prime product sales related systems used for processing dealer orders, reporting sales, shipping, and collection (EOMP, SAP). Maintain good ongoing communications and relations with dealers and handling their enquiries in an expedient and accurate way. Liaise and work with management and other departments regarding new policy and procedure introduction relating to the Order Fulfilment Team. Travel to dealer premises to train new staff, introduce new processes, deliver presentations etc. Manage completion of team and own work assignments and coordinate with others in the team environment to meet rigid completion dates for proposal responses. Manage regional specific activities where appropriate, e.g. approval of discounts, commercial invoice processing, supplemental invoices. Limited travel is required for this role (Less than 10%). What You Will Have .