01Overview
Manager/ Senior Manager HR Operations Excellence
Experience: 1012 years
Location: Gurgaon (or as applicable)
Role Overview
We are looking for a senior HR Operations manager with strong exposure to AIdriven HR transformation, preferably Microsoft Copilot and intelligent automation. This role will manage HR Shared Services operations while building AIpowered solutions to automate HR workflows and elevate employee experience.
Key Responsibilities
Lead HR operations/shared services excellence including onboarding, employee lifecycle, benefits, payroll interface, and compliance.
Design and deploy AIpowered HR agents using Microsoft Copilot for:
Onboarding & preboarding
Leave & attendance queries
HR policy & FAQ resolution
Employee lifecycle workflows
Integrate AI solutions with HRIS platforms such as SAP SuccessFactors
Drive digital transformation across HR Shared Servicesreducing manual work and improving selfservice adoption.
Ensure compliance with labor laws, audits, and data privacy regulations.
Partner with IT, Digital, and HR Tech teams to deliver scalable automation solutions.
Champion change management and digital adoption across HR and Payroll teams.
Continuously improve HR processes to enhance efficiency, accuracy, and employee experience.
Key Skills & Experience
1012 years of experience in HR Operations / HR Shared Services / HR Transformation.
Handson experience with AI / Microsoft Copilot tools, or workflow automation.
Strong understanding of HR processes, compliance, and governance.
Experience working with HRIS platforms (SAP SuccessFactors HCM).
Ability to translate HR problems into AIenabled solutions.
Strong stakeholder management, communication, and change leadership skills.
High digital mindset with a passion for automation and innovation in HR. .
