01Overview
Are you our TYPE
Monotype Global
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day.
The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more.
Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.
Monotype Solutions India
Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales.
Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the worlds leading company in fonts. Its a trusted partner to the worlds top brands and was named One of the Most Innovative Companies in Design by Fast Company.
Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world.
We are looking for an experienced and hands-on Site Reliability Engineering (SRE) Manager to lead the reliability, stability, and operational excellence of our enterprise platforms. This role will own both 24x7 incident management operations and SRE engineering efforts, ensuring high system availability, fast incident response, and continuous improvement of platform reliability.
You will lead a team responsible for maintaining uptime, reducing incidents, improving response times, and building a more proactive and self-sufficient SRE function. The role requires a balance of hands-on technical depth and people leadership, with a strong focus on automation, observability, release stability, and team maturity.
As we expand into AI-driven workloads, you will also support reliability, monitoring, and scalability of these systems.
What youll be doing:
Reliability &
Incident Management
Own end-to-end reliability of production systems, ensuring uptime within defined SLAsLead and govern a 24x7x365 incident management team, ensuring quick response and resolutionAct as escalation point during critical incidents and drive coordination across teamsEnsure proper incident tracking, communication, and status page updatesIncident Improvement &
RCA
Drive a strong blameless RCA culture across the teamEnsure all customer-impacting incidents are analysed with clear root causesTrack and drive closure of RCA action items to prevent repeat issuesIdentify recurring patterns and push for permanent fixesObservability &
Monitoring
Own and improve observability using tools like Datadog, CloudWatch, ELK, PrometheusGuide teams on effective logging, alerting, and monitoring practicesReduce alert noise and improve signal-to-noise ratioDrive proactive monitoring and early detection of issuesAutomation &
Operational Efficiency
Drive automation to reduce manual effort and operational toilIdentify repetitive issues and build solutions to eliminate themEnsure runbooks and playbooks are created and followed for recurring incidentsRelease Stability &
Production Readiness
Work with Product, Engineering &
Platform teams to improve release quality and stability
Ensure proper readiness checks before production deployments (monitoring, rollback, alerts)Reduce production issues caused by releasesAI Workload Reliability
Support reliability and monitoring of AI/ML workloads in production and experimentation environments.Ensure visibility, stability, and cost awareness for AI-driven systemsBring structure and best practices as AI adoption growsTeam Leadership & DevelopmentLead and mentor a team of ~14 engineers across operations and SRE excellenceBuild team maturity and reduce dependency on senior membersDevelop strong ownership and accountability within the teamCross-team CollaborationWork closely with Engineering, Product and Platform teamsEnsure smooth coordination during incidents and releasesCommunicate effectively with stakeholders during high-severity situationsCollaborate with stakeholders to align reliability and platform .
