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Marketplace Operations Analyst Job Posting Title Marketplace Operations Analyst Job Description Summary Join Targets Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Targets digital business. Hiring Requirements Marketplace Operations Analyst Business Process & Operations Additional Information ABOUT THIS OPPORTUNITY Join Targets Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Targets digital business. PRIMARY RESPONSIBILITIES Partner service and support Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up. Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders Manage and process returns and payment disputes from external partners Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance Drive small to medium partner experience enhancement projects Provide periodic reports of partner performance and returns dispute analysis and insights REQUIREMENTS Graduate within a field of Business Studies At least 4 years experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization Keen attention to detail Strong problem solving and logical reasoning abilities Proficient in MS Excel and MS PowerPoint Ability to analyze data using MS Excel and Domo Strong interpersonal, verbal, presentation and written communication skills Able to manage multiple priorities, and work with speed and accuracy Experience Level Mid Level .
