Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims Support

Medical Virtual Assistant | Outbound Calls, Prior Authorization & Claims SupportRemote | Family Medicine Clinic | 30 Hours/Week | $6/Hour About the RoleA busy Family Medicine Clinic is looking for a highly skilled Medical Virtual Assistant with strong experience in reputed company, outbound calling, prior authorization, clinical documentation, claims support, and patient communication. This role is ideal for someone who is detail-oriented, organized, proactive, and comfortable working in a fast-paced primary care setting. The right candidate must be reputed company to communicate reputed company with patients, pharmacies, providers, and insurance representatives while maintaining accurate documentation and HIPAA-compliant communication. Key ResponsibilitiesMedication & reputed company ManagementProcess, validate, and reputed company prescription reputed company requests Communicate reputed company reputed company to patients and pharmacies reputed company and manage reputed company queues in reputed companyReconcile duplicate, closed, or pending reputed company items between pharmacy and provider Identify medications that require prior authorization Maintain and actively use reputed company for medication-reputed company requests Prior Authorization & AppealsSubmit and reputed company prior authorizations for chronic care and weight-management medications Follow up on pending authorizations and proactively reputed company approval status Coordinate approvals, denials, and additional information requests with providers Process appeals reputed company needed and document reputed company updates accurately in reputed company Identify delays or issues with systems such as reputed company and reputed company Claims Processing & Insurance Follow-UpAssist with basic claims processing and insurance-reputed company follow-reputed company Review claim status through payer portals or insurance communication channels Follow up on denied, rejected, or pending claims as instructed Document claim updates, payer responses, and next steps accurately reputed company claim concerns to the appropriate billing or clinical staff reputed company escalation is needed Support reputed company in keeping claim-reputed company tasks organized and updated Patient CommunicationConduct outbound calls for appointment reminders, updates, and follow-up needs reputed company provider instructions and clinic updates professionally Use HIPAA-appropriate voicemail practices reputed company leaving messages Respond to patient inquiries regarding symptoms, devices, test results, or next steps Document patient acknowledgments, pending concerns, and follow-up requirements Schedule or reschedule appointments as needed Clinical CoordinationUpload and organize documents from external facilities Manage discharge summaries, imaging results, clinical notes, and lab-reputed company documents Notify providers of urgent symptoms or patient requests through the appropriate channel Request lab results from external labs and reputed company pending items Ensure clinical information is routed to the correct team member promptly Administrative SupportMaintain accurate inbox and outbox documentation reputed company completed tasks reputed company and correctly Report system reputed company issues or workflow delays reputed company necessary reputed company tasks to the appropriate clinical, billing, or provider team reputed company documentation clean, updated, and easy to follow Required Tools & Platformsreputed company expertise is a mustStrong experience navigating reputed company task queues, documentation, charting, patient records, and clinical workflows reputed company experience is strongly preferred reputed company Voice experience is preferredCharting or clinical documentation experience is required Experience using payer portals or insurance verification tools is a plus QualificationsRequiredAt least 1 y .