01Overview
Responsible for supporting the worldwide medical and scientific unsolicited customer inquiry management (Medical Information) within the Global Medical Affairs / Medical Excellence Operations organization based out of GCC India. The role ensures high-quality, compliant, and efficient service delivery, supports process consistency and operational governance, and partners with Global Medical Affairs and cross-functional stakeholders to ensure operational delivery and continuous improvement across Medical Information services.
Your Key Responsibilities
Your responsibilities include, but not limited to:
Support delivery of Medical Information services, including content creation, documentation, and inquiry-related workflows within defined processes.Perform literature searches and support drafting / maintenance of Medical Information resources and related outputs.Upload, document, and manage content and records in the Medical Information System, as applicable.Support mailbox monitoring, reporting support, and other defined operational activities within scope.Contribute to accurate and timely execution of Medical Information workflows and related documentation.Support process standardization, knowledge sharing, and continuous improvement across the service model.Support the transition and stabilization of services into GCC and contribute to operational maturity.
Essential Requirements
What youll bring to the role:
Education: Advanced degree or equivalent qualification in life science, healthcare, pharmacy, medicine, or related field preferred with 5-8+ years experience in the pharmaceutical / healthcare industry, ideally with experience in Medical Information, medical / scientific writing, and related support models.Good understanding of Medical Information processes, customer inquiry management, content creation, and scientifically / medically relevant support workflows.Experience working in a cross-functional, and global environment.Demonstrated strength in scientific writing, process execution, documentation discipline, and quality-oriented delivery.
Youll Receive
Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well.
Why Sandoz
Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the worlds medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!
Join us, help us make healthcare fairer and faster.
Commitment To Diversity & Inclusion
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. .
