01Overview
Role & responsibilities
- Handle customer queries via voice calls, or chat.
- Resolve customer concerns in a timely and skilled manner.
- Provide accurate information about products and services.
- Maintain high customer satisfaction and service quality.
- Document customer interactions using CRM tools.
- Escalate complex issues to the appropriate team when required.
- Meet productivity, quality, and performance targets.
Preferred candidate profile
- Undergraduate / Graduate freshers .
- Excellent verbal and written English communication skills.
- Comfortable working in rotational shifts.
- Strong problem-solving and customer-handling skills.
- Basic computer knowledge and experience with CRM tools is preferred.
for further details contact - AKANSHA - 9205989468 .
