01Overview
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. Thats what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, youll get flexibility thats real, advantages you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you.
Digital Customer Experience Manager (India)
We are looking for a Digital Customer Success Manager to join our Global Customer Success organization in India. This role plays a critical part in scaling how Customer Success delivers value across a large and growing customer base. The Digital CSM will partner closely with North America based Customer Success Managers to drive the digital, analytical, and operational aspects of the customer lifecycle. This includes generating customer insights, analyzing product adoption, preparing strategic materials for customer engagements, and supporting digital customer success programs that drive adoption, value realization, retention, and expansion. This is an ideal role for someone who enjoys working with customer data, identifying trends, building scalable processes, and enabling customer-facing teams to operate more strategically.
Drive Customer Insights & Value Realization
Analyze product usage, adoption trends, and engagement data to generate insights that help CSMs drive customer value realization.
Identify opportunities where customers can unlock additional value through deeper product adoption.
Surface risk signals, adoption gaps, and expansion opportunities across customer segments.
Translate customer data into explicit, actionable insights that support strategic customer conversations.
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