01Overview
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. Thats what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, youll get flexibility thats real, perks you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you.
In this position, As the Manager, you are responsible for leading a team of Support Representatives in various time zones. The team is customer-facing, primarily via phone, with UKG customers helping them troubleshoot and use UKG Ready product, with a focus on payroll, time and HR solutions. You'll drive business outcomes through excellent customer service while developing a highly performing, engaged team. The Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Perks.
What You'll Do
Primary/ Essential Duties And Key Responsibilities
Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Ready customers
Provide high level customer satisfaction to the UKG Ready customer base to ensure current and future customer satisfaction by instilling confidence in UKGs corporate service organization
Guide daily operations for the UKG Ready Support Team including analyzing metrics, staffing shifts, meetings, training, etc.
Manage and facilitate satisfactory resolut .
