01Overview
SUPPORT ENGINEER Microsoft Teams architecture and Licensing knowledge VoIP protocols including SIP and RTP, Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages Networking fundamentals such as TCP IP DNS QoS Log analysis and troubleshooting tools CQD-strong knowledge on troubleshooting call quality issues. Hands on experience on Teams features- Auto attendant and Call queue. Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies Overview of Entra and Exchange Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling Perform advanced troubleshooting using logs and traces Conduct root cause analysis and implement fixes Troubleshoot calling audio video and connectivity issues Work with cross functional teams Team Usage Reporting Analyze SIP RTP ICE protocols .
