01Overview
Job Summary
Maintain and support internet-based enterprise level supply chain applications.
Essential Functions
Work either independently or with a group of highly skilled, high intellect engineers to resolve customer and product issues.
Communicate with Network Operations to identify and solve software issues.
Communicate current status of issues to the manager as necessary, based on severity and impact of the issue on the business.
Interact with client services, professional services, and other groups for troubleshooting efforts.
Be proactive and inquisitive with a clear focus on problem solving.
Must have flexibility with work hours and be able to provide on-demand support as required.
Must be ready to be On Call 24X7 on a rotational basis.
Document findings, including new defects in products and work with the Production Support team to create knowledgebase articles.
70% Support and 30% Development.
Develop code, scripts, extracts and other artifacts required to solve other complex technical issues.
Other Duties and Responsibilities
As determined by manager.
Required Software Qualifications
Operating System: Windows, Linux
Language: Java J2EE technologies: JDK1.4, J2EE, Servlets2.3, JSP1.2, EJB2.0, AJAX Java EE
Servers: JBoss
Framework: Struts
Middle Tier: EJB, Webservices
Internet technologies: Style sheets, XML, SAX & DOM API's
Tools: J profiler, LoadRunner
Misc.: SQL Skills, Shell Scripting, PL SQL
Must have strong written and verbal communication skills
Must be able to communicate technical issues clearly to individuals with various levels of technical understanding
Must have strong interpersonal skills when working with non-technical individuals, including customers
Education
BS Degree in Engineering MS Degree a plus
Experience
Experience supporting high performance, highly scalable OLTP systems.
Other Qualifications
Ability to make good judgment decisions, SelfMotivated, Self-Confident, desire to learn .
