01Overview
Mixed Voice Process Task Semi/-Voice Process Job Job Description Experience/: 0 to 3 yrs Salary/: Based on Company Norms Education/: Any Basic Degree Location/: In And Around Chennai Your Duties/: Blended Omnichannel help Execution/: Oversee both textual digital help channels and a dual queue of incoming and outgoing phone conversations.
Outbound Follow/-up & Verification Contacts/: Make planned outgoing calls to clients, suppliers, or internal divisions to get information about accounts, gather any missing paperwork, or verify the progress of resolutions. Back/-Office Transaction & System Processing/: During or in between call queues, accurately enter data, update accounts, verify documents, modify orders, and process claims and tickets inside internal CRM systems.
CRM System Management & Interaction Logging/: Apply precise disposition codes in real time across customer support platforms, categorise question categories, log call outcomes, and record concise interaction notes. SLA & Performance Metric Adherence/: Regularly achieve or surpass specific goal KPIs, such as Turnaround Time, Quality Audit Scores, Average Handling Time, and First Contact Resolution.
Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: We invite you to apply and explore this exciting chance/!
Warm Regards, HR /- Maria .
