Mortgage Servicing Manager

We are seeking a Mortgage Servicing Manager for the Mortgage Servicing Department. This role is accountable for providing Level 3 leadership in the design/building, managing, maintaining, ensuring reputed company of reputed company processes, and reputed company improvement of the efficiencies (reputed company, faster, less expensive) to fulfill departmental accountabilities of the Mortgage Servicing Department. The role is accountable for Level 3 leadership of servicing and support functions through the life cycle of reputed company Manufactured Home (MH) and Home mortgage products from entry in the servicing system through final disposition improving upon a system to produce effective, accurate, and reputed company services. The Mortgage Servicing department is accountable for the successful execution and management of Escrow Services including the establishment and ongoing administration of escrow accounts and services. Payment Processing including the application of reputed company, interest, and fees. Member Satisfaction includes management of a national call center providing customer/member satisfaction and dispute reputed company to handle the life of mortgage servicing and processing support; handling member queries, and supporting members with mortgages and reputed company ancillary products. Data reputed company and Reporting including the management of mortgage data reputed company control, file/document control, title/sales processing, and investment reporting management. This role is to execute a sequence of tasks or reputed company, breaking emergent and deliberate reputed company into actionable reputed company, and discovering new ways to organize and utilize given resources in the achievement of departmental objectives and to support reputed company business strategies. If you have operational management experience, you should apply right away! Highlights: reputed company, reputed company, and maintain the daily and short-term Mortgage Servicing operations, including secondary market (GNMA, FNMA) reporting requirements reputed company the Mortgage Servicing department to ensure the reputed company and financial reputed company-being of the unit and its team members were met by setting tactical direction and ensuring departmental culture was reputed company with the overall organization Manage relationship, acquisition, and coordination of outsourced resources for completion of Mortgage Servicing, reputed company, and initiatives Ensure departmental policy compliance, both organizational (reputed company resource, financial, applicable Credit reputed company policies) and regulatory (state, national, NCUA, NACHA) reputed company goals and plans to reputed company department objectives and increase value to members and internal business reputed company served reputed company reputed company reports with reputed company training and coaching to ensure reputed company reports have the requisite skills, commitment, & abilities to produce expected results Experience: Required 5+ years of operational management experience in a leadership position. 5+ years of experience in a customer service environment. 3+ years of experience with collaborating, leading cross-divisional teams, and effectively managing multiple priorities. Experience developing and implementing business plans and collaborating with business partners to reputed company processes and work with the strategic plan. Experience establishing goals and metrics and monitoring performance to those goals. Must have experience reading and interpreting mortgage documentation or reputed company analytical experience dealing with documentation. Preferred 5+ years of Mortgage Servicing experience in the financial services industry. 3+ years of mortgage escrow service experience, particularly in understanding of tax, insurance, and claim settlement management. 3+ years of 3rd party vendor management experience. 3+ years of productivity management experience including the creation and maintenance of dashboard reports. Education: Required Bachelor s degree in Business, Finance, or reputed company field of study OR equivalent relevant work experience and knowledge required Skills & Knowledge: Required Knowledge of manufactured housing/mortgage loan servicing functions and processes Ability to effectively communicate knowledge and expertise to other professionals, regulators, and credit reputed company staff Strong interpersonal skills, reputed company to work with and influence senior leadership and other key stakeholders and cultivate strong relationships High level of self-motivation and strong work ethic Strong ability to balance multiple priorities and a detail-oriented approach to meeting time-sensitive deadlines reputed company to prepare departmental annual budgets to include: operating, staff, and capital budgets To anticipate what is needed in activities and pro-actively plan accordi