01Overview
Mphasis is Hiring Desktop Support Engineer | Noida
Mphasis is looking for skilled and motivated Desktop Support Engineers to join our team in Coimbatore. We are seeking professionals with strong technical troubleshooting skills, excellent communication abilities, and a customer-focused approach to end-user support.
Key Skills & Experience
- Good verbal and written communication skills.
- Strong knowledge of Microsoft Intune for endpoint management and deskside support operations.
- Hands-on experience with Windows Autopilot device provisioning and deployment.
- Robust expertise in troubleshooting desktop/laptop hardware, operating systems, and application-related issues.
- Experience supporting Windows environments, Microsoft Office applications, and end-user computing devices.
- Good understanding of device lifecycle management, hardware diagnostics, and repair processes.
- Basic (L1) networking knowledge, including connectivity troubleshooting, IP configuration, cabling, and patching.
- Exposure to Active Directory, remote support tools, and ITSM processes is preferred.
- Knowledge of Microsoft Teams Rooms (MTR) solutions will be an added advantage.
Key Responsibilities
- Provide onsite and remote support for end users.
- Diagnose and resolve desktop, laptop, hardware, software, and application issues.
- Manage device enrollment, configuration, and compliance using Microsoft Intune.
- Support device deployments and refresh activities through Windows Autopilot.
- Perform routine maintenance, asset management, and troubleshooting activities.
- Collaborate with internal teams to ensure timely incident resolution and service excellence.
What Were Looking For
- A disciplined and professional individual with a positive attitude.
- Eagerness to learn new technologies and contribute to team success.
- Strong analytical and problem-solving skills.
- Excellent customer service and stakeholder management capabilities.
- A team player who can work effectively in a fast-paced environment while taking ownership of assigned tasks.
Location: Noida If you're passionate about end-user computing, modern workplace technologies, and delivering exceptional IT support experiences, we'd love to hear from you. .
