01Key Responsibilities
Support installation, configuration, and maintenance of Windows Server environments (2016/2019/2022) under senior guidance, including Active Directory, DNS, DHCP, and Group Policy
Monitor server performance, capacity, and availability; flag issues to senior team members for timely resolution
Support backup and disaster recovery processes, including periodic restore/DR testing
Assist in troubleshooting incidents related to server, storage, and application performance within SLA
Create, modify, disable, and unlock Active Directory user accounts, reset user passwords, and manage security groups.
Perform basic administration of Windows Servers.
Troubleshoot login, account, and server access issues.
Monitor server health, Windows services, CPU, memory, and disk utilization.
Review Event Viewer logs for basic troubleshooting.
Manage file shares and NTFS permissions.
Handle incidents, service requests, and change tasks using ServiceNow or a similar ITSM tool.
Escalate complex issues to the L2/L3 support team when required.
Maintain accurate ticket updates and follow standard operating procedures (SOPs).
Collaborate with Network, Security, and Application teams on cross-functional issues and projects
Work within shift schedules supporting 24/7 operational coverage as required
Looking for 2026 graduates.
Required Skills & Qualifications:
Bachelor's degree in IT, Computer Science, or related field
01 year of experience in server administration or a related role (internships/academic projects welcome)
Basic understanding of Active Directory, Server Administration, DHCP, DNS, Group Policy, and file/print services
Basic networking concepts (IP, DNS, Ping, RDP)
Good troubleshooting and communication skills
Exposure to backup tools, or willingness to learn quickly
Familiarity with PowerShell scripting is a plus
Preferred: MCSA/MCSE, Azure Administrator certification, and exposure to cloud environments (Azure/AWS)
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. .
