01Overview
Description
10531 Provide leadership concerning product development, customer centricity and promotions to achieve business strategy. Managing projects, market and customer study and strategic partnership with business.
Post Graduate/ Graduate in any discipline
Designing marketing and product level initiatives and co-ordinate for new product design, development and deploymentMeet & exceed business targets in terms of profitability, optimum product mix and quality of sourcingEnabling streamlining of processes, improving productivity & service levels, reducing costs and setting the appropriate system and processes for supporting the field sales teamDrive various digital and IT initiatives/ projects within the team to facilitate achievement of businessDesigning and implementation of Various products and incentive schemes for internal and external partnersDeveloping business model for cross selling activity and third party product like Credit life insurance etc.Efficient in competition benchmarking and ability to design product ahead with competitionManage and monitor customer relationship through Q-R-C management to improve the customer centricity for the BU through various customer touch pointsMonitor customer complaints and design/ review customer facing processes for enabling low customer complaintsManage customer call centre to decrease Q-R-C for the BUMonitor and analyze performance metrics including manpower productivity and suggest/ implement improvementsMonitor and manage the quality of the call centre agents and their interactions with the customersEnsure 100% adherence to Legal, Audit, Regulatory and Compliance norms for the BUManage and develop the reportees to take on higher level and challenging jobs in the function .
