01Overview
Job Description
User Support
Provide first-line support to end-users for application-related issues
Respond to user inquiries via phone, email, or ticketing systems
Issue Diagnosis and Resolution
Troubleshoot application issues and identify root causes
Resolve incidents and service requests in a timely manner
Documentation
Maintain detailed records of support requests and resolutions
Update knowledge base articles and user manuals, including security protocols
Monitoring and Maintenance
Monitor application performance, availability, and security alerts
Assist in routine maintenance tasks, system updates, and security patches
Collaboration
Work with development teams to escalate complex issues and security vulnerabilities
Communicate effectively with users regarding issue status and resolution
Compliance Awareness
Ensure adherence to enterprise compliance standards in support processes
Assist in maintaining documentation for compliance audits
Technical Skill Set
NET, JavaScript, HTML, WCF/WebAPI, XML and JSON
Knowledge on n AI technology
Functional testing: writing and executing test scripts; writing bug reports; reviewing documentation;
Role Requirements / Specifications
Robust customer service skills and excellent verbal and written communication.
Excellent problem solving and analytical skills
Analysing the requirements of the project, scope changes, issues, bugs. Ability to work cross functionally and multiple platforms to resolve technical, procedural, and operational issues
Valuable attitude and interpersonal skills to ensure clarity of communication to business users/senior executives and team members
Qualification
BCA/B.Sc./B.Tech / MCA with 3 years of similar job .
