Network and Services Operation Analyst

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do Responsible for Bill Cycle checks by performing prebill run validations, Performa sample postbill run validations, generation and printing of Alt Media, ebill, etc. and loading of PDF invoices to the customer portal (Applicable to UB, GBP, DCS, Oracle, IES, and IBSCLA & Canada bill cycles). Tools Development Tooling/Requirements/Work center balancing. Analytics Tech/Reporting. Complex Billing Project Management Escalation from front line to resolve complex billing issues. Analyze and determine resolution actions of recurring billing issues. Perform prebill validations and share anomalies with billing operations team. Perform internal and external audits at periodic intervals and ensure adequate controls are in place for the observations identified. Analyze data as inputs to leadership presentations. Determine and trigger required actions/coordinate with dispute agents for resolution. Perform bill verification and review as required. Perform inquiries, receive calls from customers, sales account managers regarding disputes, and electronic disputes for categories including US billing (i.e. UB New Products, MOW, and Legacy MOW, complex billing management, sapphire and dispute management). Perform Fraud investigation activities as required. Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Analytical ability to organize, evaluate, and present complex data with excellent written and oral skills Knowledge of telecommunications services Stakeholder management skills Effective communication skills Knowledge in Microsoft Office including Outlook, Word, PowerPoint, Visio, Excel, Access, Project SQL and Visual Studio experience Ability to handle critical situations and manage complexity Customer service skills PC literacy ability to work with data, transform and display data in a reasonable and understandable format Time management skills ability to track work independently and in a timely manner Negotiation skills to ensure customer satisfaction as well as compliance with internal processes and rules Ability to communicate on different organizational levels with audiences from different parts of the world Broader project management knowledge and/or business analysis experience is a big advantage Ability to investigate and resolve billing inquiries and disputes raised by internal/external customers Attention to detail, with conscious effort to understand causes and address all identified billing issues Problem solver with strong analytical skills, able to spot issues that require deep investigation .