01Overview
Position Summary
We are looking for a hands-on Network Engineer with 58 years of experience to manage and support enterprise network environments across SDWAN, security, and cloud platforms. The role involves L2/L3 support, incident management, troubleshooting, and executing changes while ensuring high service availability and customer satisfaction.
Key Responsibilities
- Provide L2 / L3 support for network and security incidents, resolving majority issues without escalation
- Monitor incidents and ensure timely updates to customers and stakeholders
- Escalate complex issues to Engineering teams as required
- Troubleshoot and manage network hardware; coordinate replacement where needed
- Execute client change requests in line with CAB/ITIL processes
- Handle critical incidents and outages as per escalation matrix
- Maintain accurate ticket updates and documentation
- Review open tickets daily and share status with management
- Ensure proper shift handovers
- Participate in operations and change review calls
- Coordinate with 3rd party vendors for unresolved issues
Technical Skills (Must Have)
- Robust hands-on experience in:
- SD-WAN (Versa / Fortinet preferred)
- Routing & Switching (L2/L3)
- Firewalls
- Wireless (Cisco / Meraki / Aruba / Juniper Mist)
- Good understanding of:
- TCP/IP, VLANs, routing protocols (BGP, OSPF, EIGRP)
- VPN, IDS/IPS, SSL, network security concepts
- Load balancing (F5 / Netscaler)
- Experience in:
- Azure Networking (vNet, VPN, Virtual WAN, NSG)
- Monitoring tools (SolarWinds, NetFlow, IP Soft)
- Packet analysis tools (Wireshark)
Nice to Have
- SDWAN: Meraki, Silver Peak, Viptela, Palo Alto
- Bluecoat Proxy, RSA, Meraki devices
- Radius/NPS administration
- Multi-vendor enterprise network support
Systems & Platforms
- Cisco routers, switches, wireless
- Checkpoint / Sophos firewalls
- F5 / Kemp Load Balancers
- Windows, Linux/Unix (DNS, DHCP)
- Ticketing tools (ServiceNow, Jira, etc.)
Behavioral Skills
- Strong customer communication skills
- Ability to work in 24x7 environment
- Proactive, ownership-driven mindset
- Strong troubleshooting and analytical skills
- Team player with accountability
Experience & Qualification
- 58 years of experience in Network / Security support
- Relevant certifications (CCNA, CCNP, SDWAN, Firewall) preferred
- ITIL knowledge/certification is mandatory
We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any payment from candidates at any stage of the recruitment process.
Sdwan, Routing and Switching, Firewall, Wireless .
