01Key Responsibilities
- Troubleshoot and resolve hardware, software, and network issues.
- Provide remote technical assistance through various channels.
- Manage support helpdesk tickets, ensuring timely resolution or escalation for complex issues.
- Offer technical advice to end-users and provide technology-related training.
- Document solutions for technical difficulties in the helpdesk system.
- Assist with software installations following site technology standards.
- Manage hardware inventory
- Perform tasks related to hardware setup, troubleshooting, repair, and replacement.
- Independently handle computer software installation and configuration.
- Provide end-user training on hardware and software usage.
- Configure and maintain computing devices, operating systems, and software.
- Respond to complex end-user software and hardware problems.
- Deploy, install, maintain, troubleshoot, and repair hardware components.
- Evaluate hardware and software requirements based on site standards.
Education and Experience: 1 year of experience working in a corporate network environment and/or systems support, diagnosing and troubleshooting end-user software/hardware problems, and/or performing routine systems maintenance.
Skills and Abilities:
- Basic troubleshooting skills in desktop MS Windows OS, network systems, computer communications (e.g., LAN, WAN, VoIP, Wi-Fi, virtual systems).
- Proficiency in computer diagnostics, maintenance, installation, and repair
- Solid analytical and communication skills.
- Ability to work independently with minimal supervision.
Benefits
- Health insurance coverage for Self, Spouse, and Kids, father and mother
- Retirement savings plan with employer matching contributions
- Opportunities for professional development and advancement within the organization .
