Network Engineer L2

Network Uptime/Availability: Measures the percentage of time the network is operational and accessible to users. Response Time: Tracks the time it takes for the network to respond to a request, often measured in milliseconds. Throughput: Measures the amount of data that can be successfully transferred over the network in a given period. Network Error Rate: The proportion of data packets that are corrupted or lost during transmission. Network Utilization: The percentage of the network's capacity that is currently in use, helping to identify potential congestion or future expansion needs. Security Number of Security Incidents: Tracks the count of security breaches, vulnerabilities, or successful attacks. Mean Time to Detect (MTTD): The average time it takes to identify a network issue or security threat. Time to Patch Vulnerabilities: Measures how quickly security vulnerabilities are addressed and patched. Support and maintenance Mean Time to Resolve (MTTR): The average time it takes to fix a network issue after it has been detected. Number of Support Tickets: Tracks the volume of support requests related to network issues. First-level Support Success Rate: The percentage of issues resolved by the support engineer on the first attempt. Quality of service (QoS) and user experience Latency: The delay in data transfer from source to destination, critical for real-time applications. Jitter: The variation in delay for a series of packets, affecting real-time communication like voice or video calls. Customer Satisfaction Ratings: Feedback from users on their perception of network performance and reliability. .