01Overview
NOC Manager
Team: Network Operations Centre (NOC)
Reports to: CTO
Work Location: Noida Sector 90 (only noida or nearby & Immediate Joiner candidates preferred)
Type: Full-time, on-site / hybrid
About the role
We are looking for a NOC Manager to lead our Network Operations Centre and own the end-to-end monitoring of both our IT infrastructure and our business-critical application processes. You will manage a team of 7-8 engineers working in a 24x7 shift pattern, set the standards for how we detect and respond to issues, and act as the operational bridge between our technical teams, our vendors, and the wider business.
This is a leadership role for someone with a strong technical understanding who can shape how monitoring is done here direct the design of alerting and processes, hold the right conversations with stakeholders, and raise the bar on reliability across the platform. Deep hands-on engineering is not required, but enough technical depth to make sound decisions and earn the teams trust is essential.
A strong background in VoIP, contact-center, or call-center environments is a significant advantage.
What youll do
- Lead, mentor, and develop a NOC team of 7-8 engineers operating on a 24x7 shift basis, escalation paths, and day-to-day operational performance.
- Oversee the monitoring of IT systems and infrastructure (networks, servers, cloud, connectivity, VOIP) alongside business application processes, ensuring issues are detected early and resolved fast.
- Direct the design and continuous improvement of monitoring processes, tooling, dashboards, and alerting moving the team from reactive firefighting toward proactive, measurable reliability.
- Own incident management end to end: triage, escalation, coordination of resolution, and clear post-incident review.
- Define and track operational KPIs and SLAs, and report on them clearly to technical and non-technical audiences.
- Work closely with vendors and service providers managing relationships, holding them to their SLAs, and coordinating support and changes.
- Partner with stakeholders and colleagues across engineering, infrastructure, and the business to align monitoring coverage with what actually matters operationally.
- Document runbooks, procedures, and standards so the team operates consistently and new joiners ramp quickly.
What youll bring
Required
- Proven managerial experience leading a technical operations or NOC team, including people management and ownership of 24x7 shift.
- Solid understanding of IT systems and infrastructure monitoring, plus the ability to oversee and reason about business application processes not just hardware and network health.
- A track record of working effectively with vendors, stakeholders, and colleagues across functions.
- Excellent communication skills in English (written and verbal) this is a must.
- A structured, calm approach to incidents and the ability to lead under pressure.
Robust advantage
- A strong understanding of VoIP, contact-center, or call-center platforms and the monitoring of real-time voice/customer-engagement systems (hands-on experience a plus).
- Experience directing or designing monitoring processes and systems from the ground up (tooling selection, alerting strategy, dashboards, observability).
- Familiarity with common monitoring and observability stacks and ITSM/incident-management practices. .
