01Overview
Job Description:The successful candidate must be able to support local and US employees desktop and network needs, as well as the needs of our customers who access our computer systems,IT Support Duties and ResponsibilitiesInstall and configure software and computer systems.Troubleshoot and resolve issues with software or hardware.Walk colleagues or clients through steps to help them resolve their technical problems.Maintain procedures and reports that provide technical support to the entire organization.Analyze records and logs to spot underlying trends and potential issues.Support the implementation of new solutions or applications.Assist users with password or login problems.Test, evaluate, and make decisions about new technology for the business.Document solutions for common problems, create knowledge base for self-service.IT Support Requirements and QualificationsBachelors degree in computer science or a related field.5+ years of experience in a technical support role.Network Administrator Certification are required.Working knowledge and expertise with a variety of software, hardware, and applications.Strong Active Directory user management knowledge.Expertise in Win 10/11 support, some Mac OS, iOS, Chrome OS and Android experience.Experience with Microsoft RDP protocol and remote support software like Logmein, TeamViewer, etc.Willingness to solve complicated problems and see projects through to completion.Analytical skills to study problems and records and identify solutions.Team-oriented attitude to help other colleagues and departments with technical problems.Strong interpersonal communication and relationship-building skills.Ability to manage time and effectively prioritize numerous projects at one time.Good phone and email etiquettes.Strong communication skills .
