01Responsibilities
Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber)Act on alarms indicating both service-impacting and potential service-impacting issuesInitiate and perform troubleshooting of faults and outages across relevant platformsResolve incidents at first line whenever possible, minimizing escalation to second-level supportTake full ownership of incidents and drive them to resolution and restorationCollaborate with third-party providers (hardware vendors, field support, network providers) during troubleshootingEnsure accurate and timely documentation during and after incident resolutionMaintain clear and structured communication with internal and external stakeholders during major incidentsTrack SLA commitments, follow up on progress, and coordinate resolution across teamsPrepare root cause analysis and outage reportsAct as a SPOC during planned maintenance and outagesConfigure and contribute to the development of NOC monitoring tools and processesCollaborate with internal teams to improve troubleshooting and information sharingExpected Qualifications
Strong analytical thinking and problem-solving skillsAbility to take ownership and make decisions in time-critical situationsHigh level of responsibility and attention to detailStrong team player with excellent communication skillsProactive mindset and willingness to continuously learn and improveComfortable working in a fast-paced, international environmentWhat we offer:
Continuous learning and career growth opportunitiesProfessional training and English/Spanish language classesComprehensive medical insuranceMental health supportSpecialized benefits program with compensation for fitness activities, hobbies, pet care, and moreFlexible working hoursInclusive and supportive cultureAbout Us:Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.
Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, .
