01Overview
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the worlds subscribers.
Role Summary
Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).
Key Responsibilities
Raising tickets on behalf of customersHandle communication with customers in cases of emergenciesHandle communication with internal stake holders for handling emergenciesMonitor of customer sites based on the inputs received from Operations team membersCommunicating with customers to establish details of problems/requirements Working with other teams in the company to resolve technical problems Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issuesTAC is a 24/7 service. There will be 3 shifts including a night shift. The engineer will be required to work in shifts as allocated by the shift leads
Job Requirements
Methodical problem-solving skillsGood verbal and written communication skills, both face to face and remotely with people for whom English is not their first languageAble to assimilate technical information quickly and apply it to a given situationAble to work to job standards and process requirements and drive for qualityAbility to work individually with little supervision, but flag up issues promptlyPays attention to detail and owns issues to completionShows initiative and is able to make appropriate decisionsCommitment to achieve the required goalsCan produce thorough and accurate technical documentationAdaptable and flexible a can do attitudeTeam workerAble to build relationships with customers, identifying and focussing on their needsA good awareness of other culturesWorks well under pressureSelf-motivatedDemonstrates a professional manner
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status. .
