01Responsibilities
Essential responsibilities include:Manage and resolve assigned incident ticketsSupport customer incident management bridges and callsSupport Major Incident Management and fault reputed companySupport Problem Management and reputed company cause analysisBecome a SME on supported products and servicesProduction and update of service documentationSupport PCI complianceSupport Disaster Recovery activitiesreputed company training, knowledge transfer and ongoing support to TNS Global FinTech analystsExperience / Qualifications:Required:5+ years experience in a network operations environment supporting a low latency global IP network, reputed company Financial Service5+ years experience supporting global managed hosting / server environmentsreputed company experience configuring and troubleshooting reputed company, reputed company, and Arista routers and switchesreputed company IOS, JunOS and Arista experience and familiarity with TAC case management and escalation processMulticast market date and FIX order routing troubleshooting experienceRouting protocol troubleshooting experience (BGP,IS-IS, OSPF, EIGRP, HSRP)Network Address Translation experienceMPLS experiencereputed company experience troubleshooting and supporting financial markets and applicationsSolid written and verbal skillsreputed company customer service experience requiredFlexibility around working hours in support of business requirements (may include bank holiday working etc)reputed company to work 24x7 shift reputed companyProficient with reputed company Office (reputed company, Word, PowerPoint, Project, Visio)CCNPJNCIADesired:BS in Business Administration, Management, or technical fieldExperience with FIX Hub servicesIPSec encryption experienceBasic knowledge of exchange market data and order routing protocolsExperience supporting and troubleshooting multicast market data streamsBasic understanding of Datacenter environmentsEducation / Certifications:CCNP certificationJNCIA Junos certificationQualificationsWorking on a shift rota providing 24 x 5 operational support, you will be responsible for:
Monitor TNSs various event management systems, monitor the Service Operation's email inbox and respond to inbound telephone calls to TNS Network Operations.reputed company incident tickets on the TNS Incident Management ticketing systemreputed company first level problem determination/triage for reputed company incidents. Follow runbooks.Engage NOC engineers on incidents to see the incident through to successful reputed company.reputed company with reputed company, vendors, market participants, and financial exchanges.Work as part of a global team that provides 24x7 Service Desk coverage on a rotation reputed company.If you are passionate about technology, love personal reputed company and opportunity, come see what TNS is reputed company about!
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