01Overview
## Non-Voice Process Executive (US Bank)
### Role Overview
We are looking for a skilled and detail-oriented Non-Voice Process Executive to support banking operations for a US-based banking client. The ideal candidate will handle back-office and data processing tasks with accuracy and efficiency, ensuring seamless support to banking functions while adhering to defined quality standards and turnaround times.
### Key Responsibilities
- Process and manage back-office banking operations for a US bank client
- Handle data entry, verification, and validation of banking transactions and documents
- Review and process customer requests, account-related queries, and financial documentation
- Ensure compliance with internal quality benchmarks and client-specific SLAs
- Coordinate with onshore teams via written communication (email/chat) for process clarifications
- Identify and escalate discrepancies or exceptions in a timely manner
- Maintain accurate records and generate reports as required by the process
- Adhere to data confidentiality and information security protocols
### Requirements & Qualifications
- Graduate in any discipline (Commerce or Finance preferred)
- Prior experience in non-voice BPO/KPO processes, preferably in banking or financial services
- Strong written communication skills in English
- Proficiency in MS Office tools, especially MS Excel
- Familiarity with US banking or financial services operations is an advantage
- Ability to work in US shift timings
- Good analytical and problem-solving skills
- Attention to detail with a high degree of accuracy
### About the Company
Ignites Human Capital is a staffing and recruitment solutions firm specializing in connecting skilled professionals with leading organizations across diverse industries. The company focuses on delivering tailored talent acquisition and workforce management services to help businesses meet their human resource objectives. .
