O2C Business Process Owner

COMPANY : Sodexo POSITION : D365 O2C SME IMMEDIATE MANAGER (N+1) : Amit Shetty Position location : Mumbai AIM OF THE JOB The aim of the D365 O2C SME role is to assist the O2C regional D365 BPO with the roll out of the Global Finance OrdertoCash Business Processes within the new D365 ERP. The Global O2C Finance BPO team is responsible for facilitating the consistent implementation of the globally standardised O2C Core Model within the D365 platform across all countries, permitting localisation only where required by local laws. Driving the adoption of uniform, compliant and highquality O2C processes throughout the ERP transformation. CONTEXT The Sodexo ERP Program is a global transformation initiative deploying a unified Core Model across Finance, Supply, and Food domains, built on a dualERP landscape of SAP S/4HANA and Microsoft Dynamics 365. Its purpose is to standardise endtoend processes, harmonise data structures, reduce interfaces, strengthen internal controls, and improve operational efficiency through a scalable, centrally governed model rolled out progressively across regions. The O2C Finance Regional BPO team ensures full adoption of the global Core Model within their region, applying it as designed unless specific local legislation or statutory requirements necessitate controlled deviations, and plays a critical role in validating gaps, supporting localisation, guiding data and integration needs, and safeguarding compliant, scalable, highquality O2C process adoption. MOST FREQUENT INTERNAL/EXTERNAL CONTACTS Sodexo APMEA Finance, APMEA Operations, and TD&D experts Sodexo ERP Program leadership, project management and change management teams External Consultants Global Business Process Owners MAIN ASSIGNMENTS Key responsibilities include: Support Global and Regional O2C BPOs by providing local and Shared Service Centre (SSC) operational inputs. Contribute to the collection, validation, and clarification of all required data to support design, build, and deployment activities. Support the BPOs in ensuring that the Sodexo Core Model is correctly understood, applied, and respected, unless local statutory or regulatory requirements require deviation. Participate actively in testing activities (unit testing, integration testing, and User Acceptance Testing), validating that the target solution meets both business and operational needs. Act as an ambassador for change management, supporting the adoption of new processes, systems, and ways of working. Support the training of key users, contributing to the preparation of training materials and effective knowledge transfer. Provide functional O2C expertise, ensuring solutions are practical, scalable, and aligned with operational realities. EXPERIENCE REQUIREMENTS The D365 O2C SME will possess practical experience in the OrdertoCash domain, supporting the Regional O2C Business Process Owner (BPO) in driving adoption of the global Core Model. The ideal candidate will be able to collaborate across Finance, Accounting, and Shared Business Services, assisting the BPO and mobilising subjectmatter experts as required. Customer master data management, including supporting data quality, maintenance, and validation for O2C processes. Order processing and billing, including supporting standard workflows, approvals, and issue resolution for order entry and invoicing. Receivables management, including supporting reconciliation, credit management, and assisting with dispute or deduction handling. Cash application and allocation, supporting accurate posting of payments, managing unapplied cash, and assisting SMEs with process queries. Understanding of how O2C processes impact sites and operations, aiding process design and decisions that reflect operational realities and downstream effects. Hard Skills Fluent in English, both written and spoken, with the ability to communicate confidently across countries. At least 3 to 5 years of OrdertoCash experience. Strong understanding of Global Business Services / Shared Services environments. Knowledge of Microsoft D365, particularly within O2C and familiarity with Core Model concepts in large ERP programs. Willingness and ability to travel occasionally, to support workshops, UAT sessions, or country deployment activities (subject to program requirements). Strong customer orientation, with the ability to understand enduser challenges and design processes that simplify operational execution. Proficiency in continuous improvement tools, with the ability to analyse root causes, identify process gaps, and implement improvements. Soft Skills Rigorous, organised, and detailoriented, capable of maintaining structure in a complex, fastmoving transformation program. Highly adaptable and comfortable with change, able to work in a dynamic environment where priorities evolve. Culturally agile, able to collaborate effectively in a multicultural, geographically dispersed environment. Aligned with Sodexo .