Officer Assets Desk Latur

POSITION DESCRIPTION JOB TITLE : Officer-Assets Desk GRADE : DM-I DEPARTMENT : Operations LOCATION : Branch SUB-DEPARTMENT : Gold Loan TYPE OF POSITION : Full time REPORTS TO : BOO REPORTING INTO NA ROLE PURPOSE & OBJECTIVE Processing all Gold Loan login cases from branches and supporting Gold Loan customers at branch level Will do cross sell other product to Gold Loan customers. To facilitate Repayment, Renewal, Closer and Fore closer of Gold Loan along with new loan procession at branch level. Responsible to maintain process quality & ensures adherence to internal audit standards for Gold Loan. Will act as back-up for BOO and CCR at branch and will responsible for their job in their absence (For All branch formats: BB-led, MB-Led, URC and SFB). SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE NA NA KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Responsible for acquisition of Gold Loan customers from both NTB walk-in and ETB customers at branch level. Engagement of Gold Loan customers and responsible for cross sell of other products. Support the marketing initiatives designed by products & marketing department for Gold Loan. Assess the market potential/trend and give feedback on product modification and recent product development to the product teams Share insights on competitor products to the product team. Responsible for the overall cross sell target assigned to him for other products. Customer Ensure customers and branch team to be educated about the Gold Loan product offered. Marketing & branding of Gold Loan to be done at branch level Resolve customer queries/grievances at branch level (pertaining to Gold Loan) Internal Process Oversee and facilitate collection of documents for Gold Loan processing. Ensure the proper handling of Gold ornaments as per policy standards. Responsible to ensure the storage of Gold ornaments in protected vault after loan processing. Handle the relationship with G .