01Overview
Job ID: 36066
Location: Chennai, IN
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working
Opening date: 1 Aug 2025
Job Summary
- To handle account reconciliation activities covering.
- Nostro account reconciliations
- Internal/ GL account (suspense and sundry) reconciliations,
- Trade/Stock and Position reconciliations,
- Credit Card, ATM, retail branch banking reconciliations
- Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
- Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs. Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with transparent articulation of the requirement and attention from them is a must.
- Actively look for opportunities to standardize processes and assist TLs and Managers in process mapping and automation / improvement efforts.
Key Responsibilities
Strategy
- Work in line with Group Strategy
Business
- Support the unit in achieving the common goals
Processes
- Learn and manage system changes without any impact post production
Risk Management
- Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
- Actively assess risks and potential failure points in the processes handled and help highlight the areas to line managers and risk teams
- 3.Comply with all applicable rules / regulations and Company & Group Policies.
- Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
- Assist in carrying out BCP tests.
- Assist in Department & Group related projects.
Key stakeholders
- GBS Units and Country Co .
