01Overview
Offshore Delivery Leadership
- Own overall offshore delivery performance across multiple U.S.-led engagements, ensuring work is delivered on time, within scope, and at expected quality standards.
- Act as the primary offshore counterpart to U.S. Partners, Directors, and Engagement Managers, providing transparency into capacity, risks, and delivery status.
- Establish clear accountability across offshore roles, deliverables, and timelines to reinforce a one team delivery culture.
Operating Model Design & Execution
- Design and refine an offshore delivery operating model in partnership with U.S. leadership, including:
- - Role definitions and skill alignment
- Work intake and prioritization
- Structured handoffs and overlapping work hours
- Quality assurance and review checkpoints
- Continuously improve delivery processes to increase utilization, reduce rework, and improve predictability of outputs.
Utilization & Capacity Management
- Actively manage offshore utilization across projects, balancing planned and adhoc work while maintaining delivery quality.
- Forecast capacity needs based on pipeline and active engagements; proactively surface constraints or excess capacity to U.S. leadership.
- Partner with engagement leaders to align staffing plans with project milestones and service level expectations.
Quality Management & Delivery Assurance
- Implement and enforce quality standards for offshore work products, including peer review, manager review, and escalation protocols.
- Ensure offshore deliverables meet the same expectations for rigor, clarity, and clientreadiness as onshore work.
- Identify root causes of quality issues and drive corrective actions through coaching, process changes, or skill development.
Team Leadership & Development
- Lead, mentor, and coach offshore team members, building consultinggrade delivery, communication, and problemsolving skills.
- Support performance management, feedback, and professional development in coordination with firm leadership.
- Reinforce expectations around responsiveness, documentation, and proactive communication in a global delivery environment.
Technology & Analytics Delivery (Preferred)
- Oversee offshore delivery of analytics and technologyenabled consulting work leveraging platforms such as Microsoft Power Platform, Azure, and Microsoft Fabric.
- Ensure offshore teams can support data modeling, dashboards, automation, and analytics deliverables aligned to U.S. engagement needs.
- Translate business and consulting requirements into actionable offshore execution plans for technical teams.
Required Qualifications
- 6+ years of experience in management consulting, professional services, or analytics-enabled delivery, with meaningful time in delivery management roles.
- Proven experience working in global delivery models supporting U.S.-based teams or clients.
- Strong understanding of consulting engagement management, including scope control, quality assurance, and client-ready deliverables.
- Demonstrated ability to design and run operating models that drive high utilization and consistent delivery quality.
- Excellent written and verbal communication skills, with the ability to interact effectively with senior U.S. stakeholders.
Preferred Qualifications
- Experience in a mid to toptier management consulting firm or professional services organization.
- Hands-on exposure to Microsoft Power Platform, Azure data services, or Microsoft Fabric delivery environments.
- Experience supporting analytics, performance management, or technology transformation engagements.
- Familiarity with Agile, hybrid delivery models, or structured PMO methodologies in consulting settings. [Manager - Consulting | PDF] (https://wtllp.sharepoint.com/sites/HumanResources/Shared%20Documents/New%20Employee%20Center/Job%20Descriptions/Advisory/Consulting/Manager%20-%20Consulting.pdf web=1)
Success Metrics (What Positive Looks Like)
- Offshore utilization consistently aligned with firm targets without compromising quality.
- Onshore engagement leaders view offshore delivery as predictable, responsive, and clientready.
- Reduced rework and escalations through strong upfront planning and quality controls.
- Scalable offshore model that supports growth across consulting and technology-enabled services
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