01Overview
Are you passionate and do you practise sports Do you enjoy helping others discover and pursue their favorite sport If yes, then Decathlon is the right place for you!
Watch this video to know about the rolehttps://www.youtube.com/watch v=EHQ8mJ6FBVI 1st Responsibility: Deliver a WOW Customer ExperienceI greet, smile, and engage with customers to understand their needsI am equipped to interact and engage with my customersI promote sports by engaging customers through sports communitiesI practice my sport and inspire customers to join sports communities.I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.I ensure my customer is Satisfied or SatisfiedI propose the right products & services depending on the needs of my customersI use all our channels (in-store, .in, App) to satisfy the customers needsI propose the relevant services to the customer (buyback, repair & maintenance, personalisation).I ensure a smooth checkout experienceMy customer is at the centre of my activity. I make myself available whatever I am doing.I suggest complementary products to enhance the customer sports practice experienceI ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability. I ensure the signages are updated for the customers (Self-informed best choice)I am accountable for the delivery2nd Responsibility: Create a WOW store experienceThe layout is the best in class for my customerMy layout is safe for me, my team, and my customers.My Layout is welcoming, seductive and engaging.I ensure my customers can test all our solutionsI know and highlight the best omnichannel offer to my customers, both offline and onlineI know the complete offer in my store and onlineI ensure My customer will find the entire range of products for their sports practice - either in-store or onlineI suggest the best possible solution to my customer as per their needI ensure all the necessary services for my sport are available to my customerI highlight our Circular offer and relevant services .
